Refund policy
Information on the right of withdrawal for consumers from Switzerland, the Principality of Liechtenstein and EU countries only for a contract in which the goods are delivered in a single or split delivery.
Withdrawal policy
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract, in compliance with the conditions in the GTC. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods. If you want to revoke the contract, then send us an e-mail to wecare@laey.ch or fill out the return and contact form and then send it back. Optionally, you'll find a sample letter at the bottom of this page.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.
Sample letter right of withdrawal
Sender:First and last name
Street and house number
Postcode and city
Country
LÆY & Partner,
Customer Service,
Gewerbestrasse 5,
6330 Cham
Switzerland
Date: XXth Month 2024
Revocation of my purchase contract of [insert date].
Customer number, order number: [insert customer number]., [insert order number]
Dear Ladies and Gentlemen,
I hereby revoke my order dated [insert date] with the order number [insert order number]
I request a refund of the purchase price in the amount of [insert amount] (CHF/EUR) to the following account: Account holder: [insert full name]
Name of the financial institution/bank: [Full name] insert]
Account No. : [Complete number insert]
Bank code: [Complete number insert]
Please confirm receipt of the revocation immediately.
Best Regards
Your Pre- und lastname with your signature